Returns & Refunds

RETURN POLICY

As our guarantee states “Every item we sell will give you complete satisfaction or you may return it for a full refund” You can follow one of our three simple ways to return.

FREE EXCHANGES

BY MAIL

Complete the exchange portion on the back of the Order Summary form and include it with your returned item. We will send the new item out to you and we will pay for the shipping.

BY PHONE

To receive your exchange item even faster, simply place your new order at 580-227-0990. We will charge you for the purchase price of your exchange and will waive shipping. Once your return is received we will credit you for the cost of the original item.

Items exchanged without a receipt will be based on current value of the item.

REFUNDS

We will issue refunds using the same method as the original payment. Returns without a receipt or items purchased with e-gift cards, gift receipts and award certificates, will be refunded as merchandise credit based on current value of item. Please note all sales from our warehouse stores are final.

PAYPAL RETURNS & EXCHANGES

Items purchased using PayPal may be returned by mail to receive credit to a PayPal account. PayPal purchases may also be returned to a store and the refund will be applied to the customer’s credit card.

Unfortunately, we are unable to process exchange requests from PayPal returns by mail. Please visit our website or call us at 580-227-0990 and we’ll be happy to help you place a new order.

RETURNS – THREE SIMPLE WAYS

U.S. orders can be returned with your choice of three methods. Choose the most convenient option for you. (For Free Returns during a promotional period you must use the Smart Label option.)

CUSTOM PRODUCT RETURNS

All custom items are guaranteed against any shipping damage or manufacturing defects. They cannot, however, be returned for any reason, including color and/or monogram choices, or incorrect size selection.

RETURN VIA ANY SHIPPER

Return your package using the shipper of your choice to the following address:

Forty Six Grain Company
Customer Returns
700 North Frisco
Ames, OK 73718

Insure the package for the full value of the merchandise being returned. Keep your shipping receipt until the credit for your return has processed.

Please allow a minimum of 14 business days for us to receive and process your return or exchange. We’ll credit or refund the value of the merchandise total and any taxes you were charged (excluding delivery charges).

International customers, please see our separate instructions for International returns to receive a refund including all duties and taxes.

INTERNATIONAL RETURNS

Our customer care center will help you process your return. Customers who received their orders through Borderfree will be refunded all duties and taxes that were initially paid on the items returned. Please follow the instructions below:

  • Request a return: contact our customer support team at 580-227-0990 or CustomerCare@fortysixgrain.com. Provide your Forty Six Grain Company order number, a description of the item you wish to return, and the reason for the return.
  • Refund credit: we will provide you with the exact value of your credit for the item(s) being returned based on the product(s) value and any related duties and taxes, less return handling fees for customs and brokerage, if applicable.
  • RMA number: you will be assigned a Return Material Authorization (RMA) number and the mailing address for our international returns facility.
  • Prepare your package: fill out the Reason for Return Service form on the back of the original packing slip including the RMA number. Package your return items along with the return form and address it to the international return address.
  • Send your package: insure your shipment for the full value of the merchandise. Keep your receipt until the credit appears on your credit card statement. C.O.D. returns are not accepted.

Borderfree will credit your return once the package is received, typically within 14-30 business days after you send it. If you have any further questions, please email CustomerCare@fortysixgrain.com or call us at 580-227-0990.